Terms of Use

ELEV Clinic Terms of Use

These Terms of Use set out the rights, obligations, responsibilities, and other necessary matters between ELEV Clinic ("ELEV Clinic") and users in connection with the use of the services provided on the website operated by ELEV Clinic.

Article 1 (Purpose)

These Terms set out the rights, obligations, responsibilities, and other necessary matters between ELEV Clinic and users in connection with the use of the services provided on the website operated by ELEV Clinic (the "Site"), including the provision of information and online reservation and consultation requests (the "Services").

Article 2 (Definitions)

1. "Site" means the internet website operated by ELEV Clinic to provide the Services to users.
2. "User" means a Member or Non-member who accesses the Site and receives the Services provided by ELEV Clinic in accordance with these Terms.
3. "Member" means a person who has provided personal information to the Site, completed member registration, and is able to continuously use the Services provided by the Site.
4. "Non-member" means a person who uses the Services provided by the Site (such as submitting a reservation request) without registering as a Member.
5. "Reservation Request" means the act of a User communicating to ELEV Clinic, through the Site, the desired treatment, schedule, and other details.

Article 3 (Posting and Amendment of the Terms)

1. ELEV Clinic will post the contents of these Terms on the initial screen of the Site or on a linked page so that Users can easily find them.
2. ELEV Clinic may amend these Terms to the extent that the amendment does not violate relevant laws of the Republic of Korea, including the Act on the Regulation of Terms and Conditions and the Act on Promotion of Information and Communications Network Utilization and Information Protection.
3. When amending these Terms, ELEV Clinic will announce the effective date and the reasons for the amendment, together with the current Terms, on the Site starting at least 7 days before the effective date. However, for amendments unfavorable to Users, the announcement will be made starting at least 30 days before the effective date.
4. If a User does not agree to the application of the amended Terms, a Member may terminate the user agreement. If a User continues to use the Services without expressing an objection by the effective date after the announcement of the amended Terms, the User will be deemed to have agreed to the amended Terms.

Article 4 (Description of the Services)

The Services provided by ELEV Clinic through the Site are as follows.

1. Provision of information about ELEV Clinic and its treatments
2. Receipt of online reservation and consultation requests
3. Member registration and Member-only services
4. Provision of information through bulletin boards such as reviews and notices (posts may be written only by ELEV Clinic administrators)
5. Announcements of events, notices, and the like (only for Users who have separately consented to receive marketing communications)
6. Other services determined by ELEV Clinic

Article 5 (Provision and Suspension of the Services)

1. In principle, the Services are available 24 hours a day, every day of the year. However, depending on ELEV Clinic's medical and operating schedule, reservation confirmations and contact will take place during business hours.
2. ELEV Clinic may temporarily suspend the Services in the event of maintenance, inspection, replacement, or failure of information and communications equipment such as computers, interruption of communications, or other considerable operational reasons, in which case ELEV Clinic will give prior notice. However, if prior notice is not possible due to unavoidable circumstances, notice may be given afterwards.
3. ELEV Clinic is exempt from liability for the provision of the Services if it is unable to provide them due to force majeure, such as natural disasters, a national emergency, power outages, or failure of service facilities.

Article 6 (Member Registration and Formation of the User Agreement)

1. A User applies for member registration by entering the member information in the registration form prescribed by ELEV Clinic and expressing consent to these Terms and to the collection and use of personal information.
2. ELEV Clinic will register as a Member any User who applies under paragraph 1, unless any of the following applies.
   • The applicant has previously lost Member status under these Terms (except where a certain period has passed since the loss of Member status and ELEV Clinic has approved re-registration)
   • The applicant has used another person's name or entered false information
   • ELEV Clinic determines that registering the applicant as a Member would significantly interfere with the operation of its Services
3. The member registration agreement is formed at the time ELEV Clinic's approval reaches the Member.
4. Children under the age of 14 may not register as Members without the consent of their legal guardian.

Article 7 (Withdrawal of Membership and Loss of Member Status)

1. A Member may request withdrawal through the Site at any time, and ELEV Clinic will process the request without delay.
2. ELEV Clinic may restrict or revoke a Member's status if the Member falls under any of the following.
   • The Member registered false information when applying for registration
   • The Member interferes with others' use of the Services or misappropriates information
   • The Member engages in conduct prohibited by law or these Terms, or contrary to public order and morals
3. Even after withdrawal, medical records that must be retained under relevant laws such as the Medical Service Act will be kept for the legally required period.

Article 8 (Obligations of Users)

Users must not engage in any of the following acts.

1. Registering false information when submitting a Reservation Request or registering as a Member
2. Misappropriating another person's information
3. Making unauthorized changes to information posted on the Site, or transmitting or posting information that ELEV Clinic has not permitted
4. Infringing the copyrights or other intellectual property rights of ELEV Clinic or any third party
5. Damaging the reputation of, or interfering with the business of, ELEV Clinic or any third party
6. Interfering with the normal operation of the Services, such as by submitting Reservation Requests using automated means (macros, bots, etc.)
7. Disclosing or posting obscene or violent messages, or other information contrary to public order and morals, on the Site

Article 9 (Use of the Reservation Service)

1. When a User submits a reservation request through the Site, the person in charge will review the request and contact the User, and the reservation is then finally confirmed. Submitting a Reservation Request alone does not confirm a reservation.
2. The date and time desired by the User may change depending on ELEV Clinic's medical and treatment schedule. If a reservation is difficult at the desired time, ELEV Clinic may suggest another schedule to the User.
3. If a User wishes to change or cancel a reservation, the User is asked to notify ELEV Clinic in advance whenever possible. ELEV Clinic currently does not charge a separate penalty for reservation cancellations or no-shows.
4. ELEV Clinic is not responsible for any disadvantage, such as being unable to contact the User, resulting from inaccurate information (name, contact details, etc.) provided by the User at the time of reservation.

Article 10 (Medical Information and Precautions When Using the Services)

1. Treatment and medical information posted on the Site is provided for general guidance only and does not replace diagnosis or treatment for an individual's condition.
2. The effects, progress, side effects, and other outcomes of a treatment may vary depending on an individual's skin condition, constitution, treatment area, and other factors, and no specific result is guaranteed.
3. Whether a specific treatment is available, as well as its method and number of sessions, is determined only through an in-person consultation and examination with the medical staff.
4. Before-and-after photos, reviews, and similar content posted on the Site may produce different results for different individuals, and the same results are not guaranteed.

Article 11 (Protection of Personal Information)

ELEV Clinic strives to protect Users' personal information in accordance with relevant laws such as the Personal Information Protection Act. The protection and use of personal information are governed by relevant laws and ELEV Clinic's Privacy Policy.

Article 12 (Ownership of Copyright and Restrictions on Use)

1. The copyrights and other intellectual property rights in the content on the Site created by ELEV Clinic (text, images, videos, designs, logos, etc.) belong to ELEV Clinic.
2. Users must not, without ELEV Clinic's prior consent, use for commercial purposes, or allow any third party to use, any information obtained through the Site whose intellectual property rights belong to ELEV Clinic, by means of reproduction, transmission, publication, distribution, broadcasting, or otherwise.
3. Only ELEV Clinic administrators may write posts on the Site's bulletin boards, such as reviews and notices; Users may not write posts. The copyright in posts on the bulletin boards belongs to ELEV Clinic, and paragraph 2 applies equally to them.

Article 13 (Disclaimer)

1. ELEV Clinic is exempt from liability for the provision of the Services if it is unable to provide them due to natural disasters or equivalent force majeure.
2. ELEV Clinic is not responsible for any disruption in the use of the Services caused by a User's own fault.
3. ELEV Clinic is not responsible for the reliability, accuracy, or other aspects of information, materials, or facts posted by Users on the Site.
4. ELEV Clinic is not responsible for any damage arising from information obtained by a User through the Site, unless it results from ELEV Clinic's intent or gross negligence.
5. ELEV Clinic is not responsible for information and services provided by external websites linked to the Site.

Article 14 (Dispute Resolution and Jurisdiction)

1. Disputes between ELEV Clinic and Users will, in principle, be resolved through mutual consultation.
2. For disputes that cannot be resolved through consultation, a lawsuit may be filed with the court having jurisdiction under the Civil Procedure Act.
3. The laws of the Republic of Korea apply to any lawsuit filed between ELEV Clinic and a User.

Addendum

These Terms take effect on October 1, 2026.

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